Every morning at Shorewood Senior Living in Florence Oregon, we start the day with our True North stand-up meeting. It is my favorite time of the day! It gives us a moment to pause, make direct eye contact with one another, communicate, laugh, focus on on our core values, express appreciation for the work we do, and to seek solutions as a team.
Last week as we came together a staffing shortage on our dining services team was a hot topic. One server quit, and two others had given notice. We had placed ads in the newspaper, Facebook, the unemployment center, and craigslist. We only received three applicants. All three candidates were not qualified for the position and we knew they wouldn’t last long if we hired them.
We discussed the option of going ahead and bringing one of them on as a ‘warm body’ to just get us through until we could find the right person. Being from a small town, we knew the candidate pool was small, and several people spoke up, saying they could see problems may arise if we selected the wrong person.
At Shorewood, we remind ourselves every day that our decisions are guided by goodness, loyalty, faith, and fun. So, I asked the team, “What should we do? Is there no one else to choose from? Is this the only option?”
One by one each person on the team began to speak up.
“Tell us the hours that need to be filled and we will step in and help.”
“We want to hire the right person.”
“Our team, our residents, and our community are too important to do something we know will not ultimately be good for Shorewood.”
Together we decided and committed to hiring the right person for the job. It was awesome to come together as a team like this. More ideas came out as to where to advertise for the position and how to spread it through word of mouth.
It was exciting to see what can happen when we evoke our core values, and focus on what is right, and proper and good. From a place of goodness this team stepped out in faith that if they do the right things, the right things will happen. They demonstrated loyalty to one another and to the residents in their commitment… and through it all, we are having fun!
This was a great step in our growth as a team as we came together to overcome an obstacle, knowing that we did the right thing for those we serve. This next person we hire will be the perfect fit for Shorewood!
About the Guest Author: Bethany Webb, Executive Director at Shorewood Senior Living in Florence, Oregon has worked in Senior Housing for 3 years. Bethany is inspired by the elders she is honored to serve, and embraces her leadership role. Bethany recognizes that the responsibility of leadership is not to come up with all of the great ideas, but to create an environment where good ideas can thrive! When not working, Bethany loves spending outdoor time on the Oregon Coast with her three daughters.